Terms & Conditions

Terms and Conditions for the Supply of Services

These Terms and Conditions set out the basis on which LARC Exteriors supplies window cleaning and exterior cleaning services to residential and commercial customers.

By requesting a quote, accepting a booking, allowing us to carry out work, using our services, or continuing with a regular cleaning schedule, you agree to these Terms and Conditions.

We have written these terms to be clear, fair and straightforward. They are designed to protect both you as the customer and us as the service provider, while making sure expectations are clear before any work is carried out.

1. Business Details

LARC Exteriors is operated by LARC Exteriors Ltd, trading as LARC Exteriors.

• Trading name: LARC Exteriors
• Company name: LARC Exteriors Ltd
• Company number: 16780230
• Telephone: 0800 061 4472
• Email: info@larc-exteriors.co.uk
• Website: larc-exteriors.co.uk

In these Terms and Conditions, “LARC Exteriors”, “we”, “us” and “our” mean LARC Exteriors Ltd and anyone working on our behalf. “Customer”, “you” and “your” mean the person, business or organisation requesting or receiving our services.

2. Services Covered by These Terms

These Terms and Conditions apply to all services supplied by LARC Exteriors, including but not limited to:

• Residential window cleaning
• Commercial window cleaning
• Internal window cleaning
• Gutter clearing and vacuuming
• Gutter, soffit and fascia cleaning
• Conservatory roof cleaning
• Solar panel cleaning
• Cladding cleaning
• Exterior washing
• Render and soft washing
• Roof cleaning and treatment
• Pressure washing
• Other exterior cleaning services agreed with us

The exact services included in your booking will be those set out in your quote, estimate, confirmation message, invoice, customer portal, email, or written agreement with us.

3. Quotes, Estimates and Pricing

Any price provided by LARC Exteriors is based on the information available at the time. This may include information submitted through our website, customer portal, photographs, messages, property details, previous visits, or a visual inspection.

We make every effort to provide fair and accurate pricing. However, quotes and estimates may need to be amended if the property, access, condition, level of dirt, staining, height, risk, safety requirements, or scope of work is different from what was originally described or visible.

Prices may be affected by factors including, but not limited to:

• Property size, height and layout
• Number of windows, doors, skylights, roof lanterns, panels or other items to be cleaned
• Extensions, conservatories, dormers, garages, outbuildings or annexes
• Access restrictions, locked gates or difficult working areas
• Heavy dirt, algae, moss, lichen, staining or long periods without cleaning
• Builders’ residue, paint, cement, silicone, render, plaster, stickers or adhesive
• Gutter guards, hedgehogs, blocked downpipes or unusually heavy gutter debris
• Requirement for ladders, scaffold towers, specialist equipment or additional safety measures
• Any work not clearly included in the original quote

If we believe the price needs to change, we will explain the reason and confirm the revised price before carrying out the affected work wherever reasonably possible.

All prices are provided in pounds sterling. Unless otherwise stated, domestic prices are treated as the final customer price. Commercial prices may be subject to VAT or separate commercial terms where applicable.

4. Accepting a Quote and Booking a Service

A booking may be made through our website, by telephone, email, WhatsApp, social media, customer portal, text message, or other written communication.

A booking is not fully confirmed until we have accepted the job and provided confirmation by message, email, telephone, customer portal notification, or other written communication.

For some services, we may ask for photographs before confirming a booking. This helps us check access, safety, property condition and pricing. For larger or higher-risk work, we may require a site visit before confirming the final price.

We reserve the right to refuse, postpone or cancel a booking where we believe the work cannot be carried out safely, legally, practically, or to a suitable standard.

5. Regular Window Cleaning

Customers joining a regular window cleaning round agree to an ongoing cleaning schedule, such as monthly, every 6 weeks, every 8 weeks, every 2 months, or another agreed frequency.

Regular window cleaning prices are based on regular maintenance cleaning. Less frequent cleans may cost more because dirt and grime have longer to build up between visits.

We aim to keep to the agreed schedule as closely as possible. However, regular window cleaning rounds may vary due to weather, daylight, staff availability, equipment issues, vehicle issues, traffic, holidays, access problems, operational changes, or other circumstances outside our control.

Customers should allow reasonable flexibility around the expected clean date. We will try to communicate significant delays or changes where possible.

Minimum Three-Clean Commitment

Regular window cleaning customers agree to a minimum of three cleans. This helps us plan our rounds fairly and prevents regular-clean prices being used for one-off work.

The first clean is designed to bring the windows, frames, sills and doors up towards a maintainable standard. Although we charge an uplift for the first clean, this uplift does not always cover the full additional time, effort, water, travel, equipment use and cost involved in restoring windows that have not been cleaned recently or are heavily soiled.

This does not affect your statutory rights.

6. First Cleans, One-Off Cleans and Initial Condition

First cleans often take longer than regular maintenance cleans. This is because windows, frames, sills and doors may have a build-up of dirt, spotting, algae, cobwebs, bird mess, traffic film or general grime.

A first clean price may therefore be higher than the regular ongoing clean price.

A one-off clean is different from a regular maintenance clean and may be priced higher. One-off cleans are priced based on the condition of the property, access requirements, level of dirt, and the work required on the day.

Our pure water window cleaning system is very effective for general maintenance cleaning. However, it may not fully remove:

• Builders’ residue
• Paint, plaster, cement, render, silicone or sealant
• Stickers, tape, glue or adhesive marks
• Scratches or damaged glass
• Hard water staining
• Rust staining
• Chemical staining
• Oxidisation or UV bleaching of frames
• Long-standing marks, ingrained dirt or permanent staining
• Failed double-glazing units or internal condensation

Removal of these items may require specialist restoration work and may not be included in a standard clean unless specifically agreed.

7. What Is Included in Standard Exterior Window Cleaning

Unless otherwise stated, standard exterior window cleaning includes the external glass, frames, sills and doors where safely accessible.

Standard exterior window cleaning does not automatically include:

• Internal window cleaning
• Conservatory roof cleaning
• Garage doors
• Skylights, roof lanterns or Velux windows unless agreed
• Glass roofs or fragile roof areas
• Balustrades, glass balconies or pool glass
• Removal of paint, cement, silicone, stickers or builders’ residue
• Restoration of stained, oxidised or damaged frames
• Cleaning above unsafe extensions, roofs or fragile surfaces where safe access is not available

Any additional work must be agreed before it is carried out and may be charged separately.

8. Internal Window Cleaning

Internal window cleaning is only included where specifically quoted or agreed.

The customer is responsible for preparing the inside of the property before we arrive. This includes removing or moving items from window sills and surrounding areas, including ornaments, photo frames, plants, blinds, curtains, electrical items, valuables, paperwork and personal belongings.

We may decline to clean internal windows where areas have not been cleared, where access is restricted, or where we believe there is a risk of damage.

We are not responsible for damage to items left on or around window sills, frames, floors, furniture or access areas where those items have not been moved by the customer before our visit.

The customer must inform us in advance of any delicate surfaces, fragile items, alarm sensors, window restrictors, damaged blinds, faulty handles, loose trims, weak sills, leaking windows, or other internal risks.

9. Access Requirements

The customer is responsible for providing safe and clear access to all areas due to be cleaned.

This includes, where relevant:

• Unlocking gates
• Providing gate codes or access instructions in advance
• Moving vehicles where required
• Clearing garden furniture, toys, plant pots, bins and other obstructions
• Ensuring windows and doors are closed
• Keeping pets safely indoors or away from the work area
• Ensuring children and vulnerable persons stay clear of the work area
• Providing access to an outside tap where required for the service

If we cannot access part of the property, we will clean what we can safely access. The full clean price may still be charged if the visit has been attended and the lack of access was outside our control.

If access is repeatedly unavailable, we may require payment in advance, charge a missed visit fee, or remove the customer from our regular schedule.

10. No Access, Locked Gates and Front-Only Cleans

We plan our diary and routes in advance. If we attend a property and cannot carry out all or part of the work due to locked gates, blocked access, unsafe access, pets loose in the garden, or the customer turning us away, we reserve the right to charge for the visit.

If a customer cancels, rearranges, or turns us away within 24 hours of the scheduled visit, we reserve the right to charge 50% of the agreed price.

For regular window cleaning, if there is no safe or available access to the rear of the property and we can only clean the front, we reserve the right to charge 75% of the regular clean price.

Where we cannot carry out the work at all due to access issues, locked gates, unsafe conditions, or customer cancellation on arrival, we may charge a missed visit fee of up to 50% of the agreed price.

For larger exterior cleaning jobs, late cancellations or failed access may result in a higher charge where time, staff, equipment, travel, materials, subcontractors or specialist access have already been allocated.

11. Cancellations and Rescheduling

Customers should give as much notice as possible if they need to cancel or rearrange a booking.

For regular window cleaning, we ask for at least 24 hours’ notice.

For larger exterior cleaning services, including gutter clearing, fascia and soffit cleaning, conservatory roof cleaning, solar panel cleaning, roof cleaning, render cleaning, pressure washing or commercial work, we may require at least 48 hours’ notice.

If a customer cancels on the day of the visit, turns us away on arrival, or fails to provide access, we reserve the right to charge a cancellation or missed visit fee.

We may also reschedule work due to weather, safety concerns, staff availability, vehicle issues, equipment faults, water supply issues, traffic, emergencies, or circumstances outside our control.

12. Cooling-Off Rights for Domestic Customers

If you are a domestic customer and you book our services online, by telephone, by email, by message, or away from our business premises, you may have a legal right to cancel within 14 days of the contract being formed.

If you ask us to begin work within this 14-day period, you agree that we may start the service before the cooling-off period has ended.

If you cancel after asking us to begin within the 14-day period, you may be required to pay a fair and proportionate amount for any work already carried out, materials used, time allocated, administration, travel, or costs we have reasonably incurred.

If the service has been fully completed within the cooling-off period at your request, you acknowledge that you may lose the right to cancel that completed service and the full agreed charge may become payable.

Where a service is scheduled to take place within 3 days of booking, we will treat this as a request for us to begin preparing for and/or carrying out the service promptly. If you then cancel at short notice, we reserve the right to charge a reasonable cancellation fee, which may be up to 50% of the agreed price depending on the work, notice given, and costs incurred.

If the clean has already been completed, the full agreed price, or the full one-off clean price where applicable, will be payable.

This section does not affect your statutory rights where services are not carried out with reasonable care and skill.

13. Weather Conditions

We work in typical British weather and may continue cleaning in light rain, drizzle or short showers where it is safe and practical to do so.

Pure water window cleaning can still provide excellent results in light rain, as the cleaning process removes dirt from the glass, frames and sills.

We will not normally carry out work in weather conditions that we consider unsafe or unsuitable, including but not limited to:

• Heavy rain
• High winds
• Thunder or lightning
• Snow or ice
• Freezing conditions
• Extreme heat
• Poor visibility
• Any condition that makes ladders, poles, equipment, roofs or surfaces unsafe

If weather prevents us from carrying out the work, we will rearrange the visit as soon as reasonably possible.

14. Safety and Right to Refuse Work

Safety is always our priority. We reserve the right to refuse, stop, postpone or alter any work if we believe it may be unsafe for our team, the customer, the public, the property, or surrounding areas.

This includes situations involving:

• Unsafe access
• Fragile roofs or surfaces
• Unstable ground
• Unsafe ladders or working positions
• Loose, rotten or damaged frames, fascias, soffits, gutters, tiles or render
• Loose render, tiles, ridge tiles, pointing, cladding or brickwork
• Exposed electrical cables or unsafe outdoor sockets
• Uncontrolled pets
• Aggressive, abusive or unsafe behaviour
• Any risk that cannot be reasonably controlled

If we cannot safely clean a particular area, that area may be left uncleaned. We will explain this where possible.

15. Ladders, Poles and Equipment

We use professional cleaning equipment, which may include water-fed poles, purified water systems, gutter vacuums, inspection cameras, ladders, pressure washing equipment, soft washing equipment, scaffold towers and other specialist tools.

The method used will depend on the service, property, access, surface type, safety requirements and our professional judgement.

We will not use unsafe customer-supplied ladders, platforms, roofs, furniture, bins or other unsuitable items to gain access.

16. Gutter Clearing and Vacuuming

Gutter clearing and vacuuming is carried out to remove loose debris such as leaves, moss, grass, silt and general blockages from accessible gutters.

Gutter clearing does not automatically include:

• Repairs to guttering or downpipes
• Replacement parts
• Removing or reinstalling gutter guards or hedgehogs unless agreed
• Unblocking underground drainage
• Clearing drains, gullies or soakaways
• Fixing leaks or alignment issues
• Working above unsafe roofs, extensions or conservatories
• Removing solidified cement, roof felt, membrane, tiles, screws, building materials or foreign objects where this cannot be done safely by vacuum

We may use a camera system to inspect gutters where practical, but inspection footage is not a formal survey and should not be treated as a full roofline or drainage report.

If we identify damaged, leaking, poorly fitted or blocked guttering, we may inform the customer, but we are not responsible for pre-existing defects.

17. Fascia, Soffit and External Gutter Cleaning

Fascia, soffit and external gutter cleaning is intended to improve the appearance of external roofline plastics and remove general dirt, algae, staining and surface grime where reasonably possible.

Some staining, oxidisation, UV damage, tiger striping, rust marks, ingrained dirt, paint marks or weathering may not fully remove with standard cleaning methods.

We are not responsible for pre-existing damage, loose clips, brittle plastics, failing seals, cracked guttering, oxidised surfaces or poor previous repairs.

18. Conservatory Roof Cleaning

Conservatory roof cleaning includes the agreed external roof panels, frames and accessible roofline areas.

Conservatory roofs vary significantly in age, condition and strength. We will only clean where we believe it is safe to do so.

Standard conservatory roof cleaning may not fully remove:

• Deep algae staining
• Lichen growth
• Oxidisation
• UV damage
• Failed seals
• Internal condensation
• Scratches or damaged polycarbonate/glass

We do not walk on conservatory roofs unless a specific safe access method has been agreed and risk assessed.

19. Solar Panel Cleaning

Solar panel cleaning is carried out using appropriate cleaning methods designed to remove general dirt, dust, bird mess and surface grime.

We do not carry out electrical testing, panel repairs, inverter checks, performance guarantees, roof repairs or solar system maintenance unless specifically agreed in writing.

We are not responsible for pre-existing defects, cracked panels, faulty wiring, failing mounts, inverter faults, bird damage, roof issues, or changes in energy generation following cleaning.

Solar panels will only be cleaned where access is safe and suitable. If a scaffold tower, specialist access or additional safety equipment is required, this may be charged separately.

20. Roof Cleaning, Moss Removal and Treatments

Roof cleaning, moss removal and treatment work is subject to suitable access, roof condition, weather and safety assessment.

Roof cleaning prices are normally provided as estimates until we have reviewed photographs, access, roof condition, height, pitch, surrounding areas, and any safety requirements. We may require a site visit before confirming the final price.

Roof cleaning may involve manual moss removal, scraping, brushing, low-pressure cleaning, treatment application or other agreed methods depending on the property and service selected.

Roof cleaning does not automatically include:

• Roof repairs
• Tile replacement
• Ridge repairs
• Pointing or cement work
• Gutter repairs
• Chimney repairs
• Leadwork repairs
• Formal roof surveys
• Guarantees that moss, algae or lichen will never return

Treatments may continue working over time after application. Results can vary depending on roof material, age, condition, weather exposure, shade, nearby trees and existing biological growth.

We are not responsible for pre-existing roof defects, loose tiles, cracked tiles, weak mortar, damaged felt, poor previous repairs, leaks, roof movement, hidden issues, or defects that become apparent during or after cleaning.

Roof work may be postponed or cancelled where we believe the roof is unsafe, fragile, unsuitable, too steep, too high-risk, or where weather conditions make the work unsafe.

21. Pressure Washing, Soft Washing and Exterior Cleaning

Pressure washing, soft washing and exterior cleaning services are carried out using methods we consider suitable for the surface and condition.

Some surfaces may have pre-existing wear, staining, fading, loose pointing, poor drainage, loose render, blown render, damaged paint, fragile coatings or previous chemical damage. Cleaning may reveal these issues.

We are not responsible for damage caused by pre-existing weakness, poor installation, age, wear and tear, defective materials, hidden damage or surfaces that are unsuitable for cleaning.

Customers should inform us in advance of any known issues, including leaks, damaged render, loose slabs, fragile paint, poor drainage, damp issues, electrical concerns or previous repairs.

22. Customer Responsibilities

The customer agrees to:

• Provide accurate information when requesting a quote
• Tell us about any known access issues, fragile areas or property defects
• Ensure safe access is available on the day of the visit
• Keep pets, children and vulnerable persons away from the work area
• Ensure windows and doors are closed before exterior cleaning begins
• Move vehicles, garden items or obstacles where reasonably required
• Tell us if there are any water-sensitive areas, faulty seals or leaks
• Provide access to an outside tap where required
• Make payment within the agreed payment terms
• Raise any concerns promptly after the work is completed

We are not responsible for water entering through open windows, poorly sealed doors, defective seals, damaged vents, broken frames, faulty windows, existing leaks or any opening left unsecured by the customer.

23. Pets, Children and Property Safety

Customers must ensure pets are secured and children are kept away from the work area while we are carrying out any cleaning.

We cannot accept responsibility for pets escaping through gates, doors or access points where the customer has not made suitable arrangements.

If we believe a pet, child, customer, member of the public or our team may be at risk, we may stop work immediately and rearrange or cancel the visit.

24. Neighbouring Properties and Third-Party Access

If access over a neighbour’s property, shared alleyway, private road, communal area, rented land, business premises, or third-party land is required, the customer is responsible for obtaining permission before our visit.

The customer agrees to indemnify LARC Exteriors against claims, complaints, access disputes, parking disputes, or damage allegations arising from third-party access where the customer has instructed or permitted us to proceed.

25. Parking, Permits and Access Restrictions

The customer must tell us in advance about parking restrictions, permits, private parking rules, ANPR cameras, loading restrictions, yellow lines, time limits, gated roads, narrow access, height restrictions or any other parking issue that may affect our visit.

Where a parking permit, visitor permit, access code or permission is required, the customer must arrange this before our arrival.

If parking restrictions prevent us from carrying out the work, we may charge a missed visit or cancellation fee.

Any parking charges, permit costs or access charges required to complete the work may be added to the customer’s invoice where agreed or where reasonably incurred.

26. Payment Terms

Payment is due on the same day as the first clean or first service unless otherwise agreed in writing.

After the first clean, regular window cleaning invoices are due within 3 days of the clean unless otherwise agreed.

Payment may be made using the payment methods we make available, which may include:

• Customer portal payment
• Secure card payment
• Bank transfer
• Automatic payment where available
• Other agreed payment methods

Customers may be invited to access a customer portal where they can view jobs, invoices, account information, payment links and service history.

For certain services, higher-value jobs, first-time customers, commercial work, roof cleaning, larger exterior cleaning projects, or bookings requiring materials or specialist access, we may request a deposit or payment in advance.

27. Late Payments and Unpaid Invoices

If payment is not received on time and no prior arrangement has been agreed with us, we reserve the right to apply a late payment charge of 10% of the outstanding balance.

We may also:

• Send payment reminders
• Pause future services
• Cancel future bookings
• Require payment in advance for future work
• Remove the customer from our regular cleaning round
• Recover reasonable costs associated with unpaid invoices

For commercial customers, we reserve the right to apply statutory interest, fixed recovery costs and reasonable recovery costs where legally applicable.

28. Discounts, Offers and Referral Schemes

From time to time, LARC Exteriors may offer discounts, referral rewards, promotional codes or special offers.

Discounts are offered at our discretion and may be withdrawn, amended or refused at any time.

Unless specifically stated otherwise:

• Discounts cannot be exchanged for cash
• Discounts cannot be combined with other offers
• Discounts only apply to eligible services
• Referral rewards only apply once the referred customer has booked, received their first clean or service, and paid in full
• Discounts may not apply to minimum-charge services, commercial work, heavily discounted work, or manual quotes

Any misuse of discount codes or referral offers may result in the offer being removed.

29. Complaints and Re-Clean Guarantee

We take pride in our work and want customers to be happy with the service received.

If you are unhappy with the quality of our workmanship, you must contact us as soon as possible and no later than 3 days after the service has been completed.

Where the issue is caused by our workmanship, we will arrange to inspect, advise, or re-clean the affected area free of charge where reasonably practical.

We do not normally offer refunds where we have offered to return and rectify a genuine workmanship issue.

Complaints may not be accepted where:

• The issue is reported more than 3 days after completion
• The marks are caused by staining, damage, failed seals or pre-existing defects
• The affected area was not included in the agreed service
• The customer prevented access to complete or rectify the work
• Weather, dust, building work, birds, insects, trees or other external factors affected the property after completion

For window cleaning, please note that pure water can sometimes take time to fully dry. Spotting caused by remaining dirt from a first clean may occasionally require a follow-up clean as part of the normal process of bringing windows up to standard.

30. Refunds

Our priority is to put things right where there is a genuine workmanship issue.

We do not normally offer refunds where we have offered to return, inspect, advise or rectify the issue.

Refusing reasonable access for us to inspect or correct the work may affect any further claim, complaint or request for refund.

Nothing in these terms affects your statutory rights.

31. Damage, Liability and Insurance

LARC Exteriors takes reasonable care when working at your property and holds appropriate insurance.

We are responsible for damage directly caused by our negligence. However, we are not responsible for:

• Pre-existing damage
• Loose, rotten, brittle or poorly maintained frames, sills, fascias, soffits, gutters, tiles or render
• Failed seals or double-glazing units
• Leaks through defective windows, doors, roofs, vents or seals
• Damage caused by poor installation, age, wear and tear or previous repairs
• Items left in unsafe positions by the customer
• Water ingress through open or faulty windows and doors
• Damage to plants, ornaments, decorations, lights, cables or items not moved away from the work area
• Any area we advised was unsafe, fragile or unsuitable to clean

Customers should notify us of any fragile, damaged, leaking, loose or delicate areas before work begins.

Any claim for damage must be reported as soon as reasonably possible, with photographs and details provided. We reserve the right to inspect the alleged damage before accepting liability or arranging any remedy.

In the event of a damage claim, we may refer the matter to our insurer or an independent assessor.

32. Photographs, Videos and Evidence of Work

We may take photographs or videos before, during and after work for the following purposes:

• Quoting and assessing work
• Recording property condition
• Showing completed work
• Training and quality control
• Customer communication
• Insurance or dispute evidence
• Marketing, where appropriate

We will avoid showing personal information, addresses, faces, vehicle registration plates or anything private wherever reasonably possible.

Customers can contact us if they do not want photographs or videos of their property used for marketing.

33. Marketing Communications

We may contact customers about bookings, quotes, reminders, payments, service updates, offers, feedback requests or related services.

Customers can ask us to stop sending marketing messages at any time. Service-related messages may still be sent where necessary to manage bookings, payments, customer accounts or legal obligations.

34. Data Protection and Privacy

We collect and use customer information for the purpose of providing quotes, managing bookings, carrying out services, taking payments, sending reminders, handling customer service, and maintaining business records.

Information we may collect includes:

• Name
• Address
• Postcode
• Telephone number
• Email address
• Service details
• Property information
• Access notes
• Payment and invoice records
• Photos or videos relevant to the service

We will not sell your personal information. We may share information only where necessary with trusted service providers who help us operate our business, such as payment processors, customer portal providers, booking systems, email/SMS providers, accountants, insurers, professional advisers, or legal advisers.

We will handle personal information in accordance with applicable UK data protection laws.

35. Customer Portal

Where available, customers may be invited to access a customer portal to view jobs, invoices, account details, payment links and service history.

Customers are responsible for keeping their login details secure and for notifying us if any portal information appears incorrect.

Portal availability may depend on third-party software providers and may occasionally be unavailable due to maintenance, updates or technical issues.

36. Commercial Customers

Commercial work may be subject to additional terms, site requirements, risk assessments, method statements, purchase orders, account terms or written agreements.

Unless otherwise agreed, payment terms for commercial customers will be stated on the invoice, quote or written agreement.

Commercial customers are responsible for ensuring that we have suitable access, induction information, site rules, parking arrangements, water access where required, and any relevant safety information before work begins.

37. Staff, Contractors and Third Parties

LARC Exteriors may use employees, workers, subcontractors or trusted partners to carry out services where appropriate.

Any person carrying out work on our behalf is expected to follow our standards, safety requirements and customer service expectations.

38. Events Outside Our Control

We are not liable for delays, cancellations or failure to carry out work caused by events outside our reasonable control.

This may include, but is not limited to:

• Severe weather
• Vehicle breakdowns
• Equipment failure
• Staff illness
• Accidents or emergencies
• Traffic disruption
• Water supply issues
• Power cuts
• Supplier issues
• Government restrictions
• Acts of God or other events beyond our control

Where this happens, we will rearrange the work as soon as reasonably possible.

39. Behaviour and Abuse

We aim to treat every customer with respect and expect the same in return.

We reserve the right to refuse or cancel service where a customer, occupant, neighbour or other person behaves in a way that is abusive, threatening, aggressive, discriminatory, unsafe or unreasonable.

In serious cases, we may cancel all future services immediately.

40. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will be available on our website.

Continued use of our services after changes are published will be treated as acceptance of the updated terms.

41. If Part of These Terms Cannot Be Enforced

If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply.

42. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be handled under the jurisdiction of the courts of England and Wales, unless otherwise required by law.